Terms and Conditions
These Terms and Conditions govern the Services offered onhttp://www.easyrelaxtravel.com/. The Supplier reserves the right to change these Terms and Conditions of Sale and the Privacy Policy and the aforementioned changes will be made known to Users through the Site with a specific notice. Such notice may, at the Supplier's discretion, also be made by sending an appropriate email. The online sale of Services on the Site is governed by the provisions of the Consumer Code Legislative Decree no. 206/2005 and the Electronic Commerce Code Legislative Decree no. 70/2003.
ART. 1 DEFINITIONS
For the purposes of this contract:
Service Provider or Supplier: :Easy relax Travel S.r.l., Via Muzio Attendolo 5, 20141 Milan - VAT/VAT: IT12973460962, REA: MI: 2696356, email: support@easyrelaxtravel.com
Host: Professionals who publish and offer accommodation services on the website.
Website:: http://www.easyrelaxtravel.com/.
Announcement:the publication by the host on the website of an accommodation offer
General Terms and Conditions:: the set of these contractual clauses that determine and define the relationship between the Supplier and the Customer
Purchase: the onerous purchase of the above-mentioned Service from the day of the conclusion of the purchase
Order: the purchase proposal made by the User through the procedures of the Site and in particular through the Shopping Cart.
Shopping cart: the phase of the purchase procedure in which the user formulates his or her purchase proposal, selecting the payment method
Customer: any person who purchases the Service sold through the Site
Consumer:the natural person acting for purposes other than professional or business activity
User: any person who has access to the website
ART. 2 SUBJECT MATTER OF THE CONTRACT
These Terms and Conditions concern the Services referred to in the following article and are valid between the Provider and any User who makes a purchase on the Site, they set out the conditions of use of the website and how to use the Service. The Provider offers an online venue that enables Hosts to publish, offer, accommodation services and Users to search and book services. The Provider is not a party to contracts entered into directly between Hosts and Clients, nor is it an estate agent, travel agent, insurer or organiser or seller of package tours within the meaning of Directive (EU) 2015/2302. The Supplier also does not act as an agent for any Client or Host. Any toleration by the Supplier of conduct that is in breach of these conditions shall not constitute a waiver of that party's rights under these conditions. Should any of the conditions be null and void or ineffective, such nullity or ineffectiveness shall not extend to the remaining contractual provisions.
ART.3 SERVICE DESCRIPTION
The Service offered by the Supplier includes:
Hosts search for services using criteria such as location, dates of stay and number of guests. To refine the search results, the user can apply filters based on factors such as price, availability, reviews, customer service and cancellation history, popularity, saved listings, host requirements and more.
The User can make a booking by paying the price indicated in the Announcement, any offline costs, taxes and any other items identified during the payment process. Upon confirmation of the booking, a contract for Host Services is concluded directly between the Customer and the Host.
ART. 4 PRICES
Prices are displayed on the Website in euros. The Host may change the price, at any time, without prior notice, it being understood that the price charged to the User shall be the price indicated on the Website at the time the order is placed and that no account shall be taken of any variations (upwards or downwards) subsequent to the transmission of the order.
ART. 5 REGISTRATION MODALITIES
In order to be able to purchase the Service, the User will have to make a special registration, through which he/she will have to enter his/her personal data. The User is responsible for the truthfulness and correctness of this data. It is forbidden to provide false generalities and to engage in any conduct likely to create confusion as to the User's personal identity. By way of example, this prohibition includes the use of untrue or false generalities.
When registering, the User will be asked to provide certain data such as name and e-mail address. The e-mail address given during registration allows the Provider to notify the User after the purchase of an invitation to create an account by entering a password, which the User shall take care to keep secret, use for his own purposes and not to give away. The e-mail address given during registration also enables the Provider to notify the User of all messages relating to the Services and the Site in general. The use of temporary e-mails for registration is prohibited. From the user area it is possible to access and modify one's own data, including the access password, check the service purchased and enter a list of favourite advertisements, view the status of one's own orders and complete any pending purchases.
ART. 6 TERMS OF PAYMENT
The Customer shall pay the requested price in the manner provided for on the Site.
1) PayPal
Upon payment, the User's browser will be directed to a secure server page with SSL encryption by entering his username and password. In this way, only PayPal will be in possession of the User's data, which will not be visible to the Supplier in any way. The amount of the order is debited from the PayPal account when the order is placed.
2) Credit card
If the Customer chooses to pay by credit card, the amount is charged directly to the credit card (Visa, Visa Electron, Mastercard) or to a prepaid card (PostePay, PayPal, etc.). Customer information is confidential as no financial information is stored. A confirmation e-mail will be sent with each executed transaction. In case of cancellation the amount will be refunded to the Customer's account.
ART. 7 SUPPLIER'S OBLIGATIONS
The Supplier undertakes to guarantee access to the services offered by the platform to those who have correctly completed the purchase procedure. It is the obligation of the Supplier to make available to the Participant a reserved area in which his personal data and further information concerning the selected and purchased courses will be displayed.
The Supplier does not control the conduct or performance of the Host and does not guarantee the existence, quality, safety, suitability or legality of any Advertisement and the Host shall remain solely responsible in this respect and shall hold the Supplier harmless from any liability.
ART. 8 CUSTOMER OBLIGATIONS
When creating their profile and filling in the Form, the Customer who wishes to register agrees to provide their personal data correctly and truthfully and not to upload illegal content.
The Customer undertakes to keep the authentication credentials required to access his reserved area with the required diligence.
The Customer undertakes to use the interaction services offered by the Supplier for the sole purpose of comparison regarding the topics covered by the purchased Service.
The Customer hereby assumes all liability for any illegal content, false and/or defamatory reviews and/or content that is contrary to decency, morality or violates the rights of others. In the event of a breach of these obligations, the Supplier may exclude the Customer from the platform with immediate effect.
All Users shall use the site in strict compliance with these Terms and Conditions.
The User undertakes not to use the site and its services for illegal purposes or contrary to these terms and conditions of use, or in a manner that could damage its functionality, render it unusable, cause overloading, deterioration and/or interference with the use of the same by other Users.
Any conduct from which, even by mere attempts, unauthorised access to the site, to the Service sold by the Supplier, to other accounts, systems or networks connected to the same through hacking, password forgery or other means, may result is prohibited.
ART. 9 CUSTOMER REVIEWS
After purchasing the Service, customers will have the opportunity to write a review. Reviews must be accurate and may not contain discriminatory, offensive, defamatory language or any other language that violates current regulations. Reviews must be issued by those who have actually purchased the Service and to this end the Provider will make all appropriate enquiries. When a Customer decides to publish a Review he/she agrees to abide by these terms and conditions. The Provider reserves the right to remove, in whole or in part, content that violates the Terms of Service, applicable regulations or for any other reason at its sole discretion. The following content is prohibited:
- content that is repeatedly shared and disruptive.
- content that advocates or promotes illegal or dangerous activities, or that is sexually explicit, violent, crude, intimidating or harassing.
- discriminatory content.
- attempts to impersonate another person, entity or the owner of another account.
Reviews may not be used for the purpose of damaging the competition. Reviews must be relevant
Reviews should provide relevant information about the reviewer's experience with the Host or Stay that would help other Users make informed booking and hospitality decisions.
ART. 10 INTELLECTUAL AND INDUSTRIAL PROPERTY
All the contents of the Site are protected and safeguarded by current copyright and industrial and intellectual property laws. By way of example but not limited to, the content of the Site must be understood as: the domain name, the relative sub-domains, the trademarks, all texts, any graphic representation and/or text in general, photographs, films. All intellectual and industrial property rights relating thereto are the exclusive property of the Supplier, are reserved by it and are not and will not be transferred or licensed under any circumstances to the Customer and/or User. Therefore, the User or the Customer may not reproduce, duplicate, copy and redistribute, retransmit even to other websites, transfer or otherwise make available to third parties for any reason whatsoever, or otherwise use for purposes other than the storage and/or consultation of the Sites and/or Site Content, without the prior express and formal approval of the Supplier. All material prepared by the Supplier shall remain the exclusive property of the same.
ART. 11 CANCELLATION
In the event of cancellation of a booking or no-show, the extra cost of cancellation/no-show and any refund will depend on the respective conditions of the Host. Some bookings cannot be cancelled free of charge, while others can only be cancelled free of charge before a certain deadline.
ART. 12 EXCLUSION OF LIABILITY
The Supplier's liability is understood to be within the limits of its obligations under these Terms and Conditions;
The Supplier is not responsible for the behaviour of the Host and the information shared by them;
The Customer warrants that he/she will use the website in accordance with the conditions and for the Services established and offered by the Supplier, excluding any use that is intended for illegal purposes or contrary to the provisions of these Terms and Conditions of Use and in any case in a manner that could damage it, render it unusable, overload it or deteriorate it, or interfere with its use by other Customers;
The Supplier shall not be liable to Customers or persons directly or indirectly connected to them for delays, inefficiencies or suspensions of the platform; The Supplier shall not be liable for failure to achieve the desired results in respect of investments and costs incurred and for any damage resulting from the Services offered;
The Provider shall not be held liable for any omissions or errors that may be contained in the materials, or for any infringement of the rights of others and any damages, including indirect, consequential or other damages of any kind, including resulting from loss of the right of use, loss of information or loss of profit, or resulting from breach of contract, negligence or other tortious action, arising out of or in any way connected with the use of or information contained in the platform.
The Provider is not responsible for the behaviour of Users and the information they share;
The User warrants that he/she will use the website in accordance with the conditions and for the Services established and offered by the Provider, excluding any use that is intended for illegal purposes or contrary to the provisions of these Terms and Conditions of Use and in any case in a manner that could damage it, render it unusable, overload or deteriorate it or interfere with its use by other Users.
ART. 13 FAILURE TO EXERCISE A RIGHT
The Supplier's failure to exercise a right does not constitute any waiver of its right to take action against the Customer or any third party for breach of obligations. The Supplier therefore reserves the right to assert its rights in any case, within the time allowed.
ART. 14 APPLICABLE LAW AND JURISDICTION
These Terms and Conditions are entirely governed by Italian law. Any dispute that may arise in relation to the validity, interpretation, execution and termination of the contracts stipulated online by the Consumer-Client with the Supplier shall fall under the exclusive jurisdiction of the court of the place of residence of the Consumer (so-called consumer's court).
ART. 15 FORCE MAJEURE
The Supplier shall not be liable for non-performance or delayed performance of its obligations due to circumstances beyond the reasonable control of the Supplier due to force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, beyond the Supplier's control.
The fulfilment of obligations by the Supplier shall be deemed suspended for the period during which force majeure events occur.
In the event of force majeure, the performance of the Service will be suspended.
This suspension may last for a maximum period of 3 (three) months, after which the Parties may mutually decide whether and how to continue the Service.
ART. 16 PROCESSING OF PERSONAL DATA
uction of Personal Data. The Processing is carried out using computer and/or telematic tools, with organisational methods and logics strictly related to the purposes indicated. The User's Data are collected for the execution of pre-contractual measures; to fulfil the obligations deriving from the stipulated contract; for the registration procedure aimed at the purchase of Services; to follow up on specific requests made to the Controller by the User; to send information and promotional and commercial offers also through the newsletter service on the basis of the consent freely expressed by the User; for softspam purposes for promotional communications concerning the purchased Services without the need for the User's prior and express consent, as provided for by art. 130, 4 paragraph, Privacy Code as amended by Legislative Decree no.101 of 2018. The Customer is therefore invited to carefully read the information on the processing of personal data (Privacy Policy) provided pursuant to EU Regulation 679/2016, as well as on the use of cookies with the relevant consent to their processing where required (Cookie Policy).
ART. 17 DISPUTE RESOLUTION
According to Article 49 paragraph 1 letter V of Legislative Decree No. 206/2005 (Consumer Code), the Consumer-Client may have recourse to the Joint Conciliation Procedure (ADR). Pursuant to Article 14 of Regulation 524/2013, in the event of a dispute, the Consumer Customer may submit a complaint via the European Union's ODR platform. For further information, please contact the Supplier.
ART. 18 COMMUNICATIONS
For further information of any kind, please contact the supplier by e-mail at the following address: support@easyrelaxtravel.com
Pursuant to Articles 1341 and 1342 of the Civil Code, the User declares that he/she has carefully read and expressly accepts all the clauses of these Terms and Conditions of Sale and in particular those of Articles 3, 8, 9, 11, 12, 14 and 15
